Letter to the Editor

A recent weekend edition of The Union-Recorder headlined an article regarding a national quality assessment of our community hospital. As many of you know, Navicent Health Baldwin has undergone a transformation over the past few years. With a bankruptcy and acquisition only two years ago, the convening of a new board, the placement of executive leadership and an intense focus on quality, safety and patient experience have led to improved processes and outcomes, all of which have positively affected our quality metrics. 


As many in our community are aware, hospitals are accredited by various accrediting bodies. Our local hospital was continuously accredited by The Joint Commission for many years until its acquisition by Navicent Health, which uses the Det Norske Veritas (DNV) accrediting agency. We are continuously meeting the high standards required to be accredited. 


The Leapfrog survey referred to in the article focused exclusively on patient safety. Although much of the nearly two-year-old data referred to patient safety concerns from the past, there are some of the exciting things going on at Navicent Health Baldwin. Using more timely data, the results are more reflective of our currently quality and safety programs: 


2019 - Navicent Health Baldwin awarded 2nd place by the Georgia Hospital Association for “improving safety and quality for bedside medication verification.” 


Navicent Health Baldwin has been recognized by the Georgia Hospital Association for reducing hospital-acquired infections (HAI,) and the hospital is well below the state average for HAI’s. 


Hospital leadership addresses safety and quality communications on a daily basis


All nurses in the Operating Rooms, Intensive Care Unit and Emergency Center are certified in Advanced Cardiac Life Support, and many are certified in their particular nursing specialty as well


Navicent Health Baldwin continues to recruit medical specialists to the area as part of their strategic plan for growth, including 13 physicians new to the area in the past two years


Navicent Health Baldwin has statistically decreased wait times in the Emergency Center, not to a current average wait time of 11 minutes


It is our belief that out Navicent Health Baldwin teammates do an excellent job in keeping patients safe. We agree, there are many factors which go into patient safety, and the historic Leapfrog survey reflects only some of them. We will continue to provide current quality and safety data to reporting agencies like Leapfrog and know our scores will show the improvement our patients are experiencing. 


Our future looks bright as our partnership with Navicent Health has created an infusion of resources and support, including over $8 million in capital improvements to support patient care. Our strength is demonstrated by the professional staff at Navicent Health Baldwin who care for us , our patients and their families everyday. 


As leaders of our community hospital, our community can have confidence that they will be treated competently, courteously and safely when they rely on Navicent Health Baldwin for care. 


Peter J. Boylan, Chair, Navicent Health Baldwin Board

Mollie Thomas, Chair, Navicent Health Baldwin Board - Quality Management System/Oversight Committee 

Todd Dixon, RN, CEO, Navicent Health Baldwin 


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