When it comes to repairing or replacing a home HVAC system, middle Georgia residents have a new option to choose from for their service needs.
We Care Heating & Air opened its Milledgeville location at 2999 N. Columbia St. in May, and owner Slate Simons is eager to bring the company’s signature emphasis on customer service to the area.
We Care Heating & Air was started a few years ago in Warner Robins by brothers Matthew and Zachary Collins. The brothers wanted to start a company that had a focus on helping others. They chose the name We Care Heating & Air to reflect this mission and have since opened locations in Macon and Niceville, Fla. In addition to priding themselves on high standards of ethics and customer service, We Care Heating & Air places a large emphasis on philanthropic efforts by donating part of its profits each year to charitable causes such as cancer research, autism awareness and children’s hospitals. They also try to help local families going through hardships whenever possible.
“We’re known for stepping in and trying to help in any way we can,” said Simons.
Simons is a lifelong friend of the Collins brothers with 20 years of experience in law enforcement with the Houston County Sheriff’s Office. When he retired from that career, his friends brought him on board with We Care Heating & Air, first in residential sales and eventually progressing to bigger roles and responsibilities. After plenty of training and hard work, the brothers offered their friend the opportunity to head up his own location, the company’s fourth.
“This is not just a job; it’s a career,” said Simons, who is grateful for the level of support the company provides to people seeking to advance such as himself.
With plenty of friends living in the area, Simons set his sights on Milledgeville for the newest location.
“Milledgeville was my idea. We knew that we kind of wanted to ease toward the northeast anyways,” said Simons. “I like Milledgeville. It seems like it has a fantastic community.”
Simons has been delighted with the warm welcome he and his crews have received, and the company has already kept quite busy, completing 15 HVAC installations in its first 23 business days in Milledgeville. According to Simons, the quick success is credited to the company’s reliance on quality product lines and commitment to honest and friendly service.
A crucial element to the company’s customer service is ethics and transparency. Helping a customer understand all options that are available takes priority over selling expensive systems just to make a high commission.
“Transparency is key. We’ll try to fix anything at all that we can for you and do the best job we possibly can,” explained Simons. “What we’re about is to tell the client what is going on, what they need, and then we give them multiple options. We try to give you like a ‘good, better, best’.”
We Care Heating & Air sells systems by Trane, the largest HVAC manufacturer in North America. Simons believes in the reliability of Trane systems, adding that the youngest Trane system he has ever had to replace was 23 years old, and that he has seen Trane systems last as long as 40 years.
Another product line that sets We Care Heating & Air apart is the Aeroseal duct sealing system. They are the only HVAC company in middle Georgia to offer Aeroseal, and Simons said it is another way to save customers money.
“We can seal up your current duct system better than a brand-new duct system,” said Simons.
With Aeroseal, We Care Heating & Air can detect leakages in the duct system and seal them, thereby reducing leakage to well below the industry standard and improving the overall efficiency of a home’s HVAC system. At $2,995, the Aeroseal procedure costs a fraction of replacing an entire duct system, often saving the homeowner from a costly repair.
When asked about the company’s distinctive bright pink signage and trucks, Simons explained that it goes back to the Collins brothers and the experiences they have had in their family and friend circle of people surviving cancer. Their survival is what prompted the brothers to focus the company’s efforts on paying it forward whenever possible by helping others. Simons fully intends to extend the same approach to his location in Milledgeville.
“What I want to do, is I want to team up with the first responders,” said Simons, who hopes to replicate a community thank-you event for first responders held at the Warner Robins location here in Milledgeville.
For Simons, that is all part of giving back to a community that has already given to him. Simons is in the process of relocating to the Milledgeville area so he can fully become part of the community where he now works.
“We have had a huge outpouring of support,” said Simons, who stresses how kind everyone has been since he opened for business in the area. He has one simple message for all of those people.
“Thank you so much for being so welcoming.”
We Care Heating & Air
2999 N. Columbia St., Milledgeville
Facebook: We Care Heating & Air Milledgeville