The Union Recorder

September 26, 2013

SERVPRO grows home damage restoration brand

Kyle Collins
The Union-Recorder

MILLEDGEVILLE — After renting facilities since 2005, SERVPRO and KC Eady Insurance Repair umbrella owners Jason Latimer and Josh Eady enjoy owning a building on Chase Court.

The residential and commercial property damage restoration experts said the recent move to a smaller facility is worth the trade for a better location.

“It was one of our long term goals to own a building. We felt like it was a good move for us,” Latimer said. 

The insurance repair roots date back to 1988 for the family-run KC Eady business. 

Latimer and Eady purchased the company on Aug. 1, 2005.

“That business specializes in structure restoration in the insurance world,” Eady said. “Anything fire, wind and water that happens that’s what we fix.”

Close to 90 percent of business is residential.

The guys purchased the local SERVPRO franchise two and a half years ago to compliment KC Eady.

“We thought it was a good idea because any fire or water damage we are always working hand in hand with SERVPRO,” Eady said. “SERVPRO is the mitigation side. Now, we say we are a one-stop-shop that handles everything from start to finish.”

If a house floods for instance, SERVPRO is there for the initial on-scene response drying out the area and preventing further damage.

Sales and marketing representative Kelly Moore described the collective business.

“The mitigation keeps the damage from going further. It’s a stop for (customers),” Moore said. “KC Eady puts it back together.”

Eady said big or small the company understands homeowners are dealing with a traumatic event.

“It’s truly a life changing event when you go through something like this especially a fire,” he said. “When something happens to your house it’s a big deal. It messes up your daily routine.”

Latimer said every job is unique.

SERVPRO wants to make the process as smooth as possible. 

“We get in and get out,” Latimer said. “We want the customer satisfied.”

Moore said the restoration experts provide a plan of attack taking fear out of the situation from action to insurance claim direction.

“They can get their piece of mind back,” Moore said.

SERVPRO handles Baldwin, Putnam, Jones, Washington, Wilkinson and Hancock counties. KC Eady works projects up to 65-miles out as well.

Marketing with insurance agents and adjusters keeps the business competitive.

“If we drop the ball once we have a job, that can ruin those relationships pretty quick. I feel like when we do get it Jason and I are very hands on through the claims process,” Eady said. “We give the homeowner the best possible experience they can have going through something like this.”

Moore said SERVPRO and KC Eady offer the best service and people in the area.

The franchise maintains fire and water certifications keeping employees current on best practices to assist customers dealing with a loss.

SERVPRO employs around 10 depending on the season.

“We’ve had very little turnover,” Latimer said. “We’ve got dedicated, loyal employees. Some have been here eight years plus. It’s not easy work but we take care of the guys that work for us.”

They handle smaller jobs such as carpet cleaning, furniture restoration, deodorization and even air duct cleaning as well. 

The company also offers emergency-ready plans and full construction services for commercial businesses.

SERVPRO can be reached at 478-452-8000, or via email at servpro9936@windstream.net. The new location is at 110 Chase Court.

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